Refund policy
RETURN & REFUND POLICY
Last updated: September 30, 2026
Welcome to Fazzar.
Fazzar is an online fashion and lifestyle marketplace serving customers across India. Products may be fulfilled through third-party suppliers, brands, sellers, or local partner stores depending on the product and delivery location.
Our return, replacement and refund policy is designed to provide a clear and fair experience for our customers.
1. ELIGIBILITY FOR RETURNS
Return eligibility depends on the product category, seller, product condition and the return terms displayed on the product page at the time of purchase.
A product may generally be eligible for return or replacement when:
• The product received is damaged.
• The product is defective.
• The wrong product, size, colour or variant was delivered.
• The product received materially differs from the description or specifications displayed on Fazzar.
• The product is otherwise specifically marked as eligible for return on its product page.
Certain products may be non-returnable for hygiene, safety, personalised, consumable or other legitimate reasons. Such restrictions will be displayed on the relevant product page or communicated before purchase where applicable.
2. RETURN CONDITION
Returned products must generally be:
• Unused and unworn.
• In their original condition.
• Returned with original tags, packaging, accessories and applicable documentation.
• Free from damage caused by the customer.
Products showing signs of use, washing, alteration, damage or missing original tags/packaging may not qualify for return or replacement, subject to applicable law.
3. RETURN REQUEST
Customers should submit a return or replacement request through their Fazzar account/order page or contact Fazzar Customer Support.
Please provide:
• Order number.
• Product details.
• Reason for return.
• Photographs or videos where requested, particularly for damaged, defective or incorrect products.
Fazzar may review the request and may request additional information before approving a return or replacement.
4. DAMAGED OR INCORRECT PRODUCTS
If you receive a damaged, defective or incorrect product, please contact us as soon as reasonably possible after delivery.
Customers should retain the product, packaging, tags and other relevant materials until the issue has been resolved.
Where appropriate, Fazzar may arrange a replacement, return or refund.
5. FAZZAR INSTANT ORDERS
Selected products available for minute-level delivery in eligible Bengaluru locations may be marked as "Fazzar Instant".
Because these orders are fulfilled through local or nearby inventory, cancellation and return conditions may differ from standard-delivery products.
The applicable return, cancellation and refund conditions will be displayed for the product/order where applicable.
6. STANDARD DELIVERY ORDERS
Products delivered across India through standard delivery may be fulfilled by third-party suppliers, brands or sellers.
The estimated delivery period and applicable return conditions may vary by product and destination.
7. CANCELLATIONS
An order may be cancelled before fulfilment/shipment where cancellation is available for that order.
Once an order has been shipped, dispatched, handed to a delivery partner, or prepared for Fazzar Instant delivery, cancellation may no longer be available.
Where cancellation is permitted, any applicable refund will be processed according to the payment method and applicable refund process.
8. REFUNDS
Once a return is approved and the returned product has been received and inspected where required, Fazzar will process the applicable refund.
Refund timing may depend on:
• Return collection.
• Product inspection.
• Seller or supplier confirmation where applicable.
• Payment gateway or banking timelines.
Refunds will normally be made to the original payment method unless another lawful method is agreed or required.
9. PARTIAL ORDERS / MULTIPLE SELLERS
An order may contain products fulfilled by different suppliers, sellers or stores.
If only one product is cancelled, unavailable, returned or rejected, Fazzar may process the applicable refund or adjustment for that product without cancelling the entire order, where operationally possible.
10. NON-DELIVERY OR DELIVERY DELAY
If a product is not delivered within the applicable stated delivery period, customers may contact Fazzar Support.
Where required under applicable law, customers will be provided an appropriate remedy, which may include cancellation, replacement or refund.
Delivery estimates are subject to product availability, destination, logistics conditions and events beyond reasonable control.
11. REFUND FOR UNAVAILABLE PRODUCTS
If an order is accepted but a product subsequently becomes unavailable, Fazzar may cancel the affected product and issue an applicable refund.
Where an order contains multiple products, unaffected products may continue to be fulfilled.
12. PROMOTIONAL OFFERS
Refunds relating to promotional orders, discounts, coupons, cashback or other offers may be adjusted according to the applicable offer terms.
13. CONTACT
For return, replacement or refund assistance:
Fazzar
Email: hello@fazzar.in
Website: https://fazzar.in
Please include your order number when contacting us.
Fazzar reserves the right to update this policy from time to time. The policy applicable at the time of purchase will generally govern the relevant transaction, subject to applicable law.